Cancellation Policy

Cancellation by The Coswan Refinary Pvt. Ltd

There may be certain orders that The Coswan Refinary Pvt. Ltd cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information; issues identified by our fraud-avoidance department; or any other issue which we identify for not accepting the order.

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped. Registered customer can always check the status of their order from Track Order option available on www.coswan.in. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.